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Right of withdrawal
(A consumer is any natural person who enters into a legal transaction for purposes which can not be attributed to his commercial or independent professional activity.)
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is fourteen days from the day:
in which you or a third party named by you, other than the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods under a single order and these are or will be delivered in a uniform manner;
where you or a third party named by you, other than the carrier, has or has taken possession of the last goods, provided you have ordered several goods in a single order and these are delivered separately;
where you or a third party named by you, other than the carrier, has or has taken possession of the last partial consignment or piece, provided that you have ordered a product that is delivered in multiple consignments or pieces;
To exercise your right of withdrawal, you must inform us
Telephon number: 0721-91090
Fax number: 0721-9109100
E-Mail address: firstname.lastname@example.org)
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
After you have withdraw from your order, please send it to
with an insured and trackable parcel, so that you are save, if the parcel is lost. Please enclose a copy of the invoice so that we can assign the shipment.
If you withdraw from this contract, we shall reimburse to you all payments received from you (with the exception of shipping charges), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
We may withhold reimbursement until we have received the goods back from you. In addition, the prerequisite for repayment is the perfect condition, completeness and a successful functional test of the goods.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; - for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly; - for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence; - for the delivery of newspapers, journals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; - for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature; - for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
You can find a model withdrawal form here.